Refund policy
Service Cancellation Policy
I understand that things come up and you may not be able to make your scheduled appointment. However, I ask that you please provide me with 24 hours notice for all cancellations and rescheduling. This allows enough time for someone else to schedule an appointment. Clients that are unable to provide a 24 hour notice will be charged 50% of their scheduled service.
No-Show Policy
Anyone who simply does not show up for their scheduled appointment or give proper notice will be considered a no show. All no shows will be charged 100% of their scheduled service and will be required to pay a deposit for future appointments.
Late Arrivals
If you arrive less than 15 minutes late, your treatment will be shortened in order to avoid delays for the following appointments and will be charged at full value. Every minute counts during our sessions and some treatments cannot be done in a shortened amount of time. If you arrive more than 15 minutes late, you will be considered a no show and charged 100% of your scheduled service. Out of respect for myself and other clients, please plan accordingly and be on time.
If you are running late, please notify me!
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at freshglowaestheticllc@gmail.com. Please note that returns will need to be sent to the following address: 3242 West Henderson Road, Columbus Ohio 43220
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at freshglowaestheticllc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at freshglowaestheticllc@gmail.com.